Oahu 808-599-5511
Maui 808-877-6370
That's the neat thing about our company, we charge by the job, not by the hour. Our service technicians are trained to evaluate the job and provide you with a price for repair before we start. The last thing we want to do is surprise you by quoting one price and then charging you a different price when we are done.
The "trip charge" is only applied if you decline the price for further services. It basically covers your request for having a trained technician, fully stocked vehicle, and the support system behind it coming to your door.
A diagnostic charge is required for those jobs that need special equipment or procedures that will take time to determine what the real problem is. Not every plumbing problem requires a diagnostic charge.
Our office personnel is trained to receive your plumbing / solar requests and turn it over to the most qualified person. They are not trained to solve plumbing problems over the phone.
Plumbing Repairs have a standard 1 year parts and labor warranty. Stoppages have a 30-day, 180-day, and a 1-yr warranty depending on what type of service you would like to have done to your drains. Solar Installations come with the basic 1-yr warranty with limited manufacturers warranties: 6-yr on the tank, 10-yr on the panels.
Emergency service is when a plumbing challenge arises that requires the expertise of a qualified technician to relieve the situation outside of normalbusiness hours or the situation requires the immediate attention of the company. Our normal business hours are 7:30AM to 4:30PM every day of the week.