Frequently Asked Questions

What is your labor rate?

That's the neat thing about our company, we charge by the job, not by the hour. Our service technicians are trained to evaluate the job and provide you with a price for repair before we start. The last thing we want to do is surprise you by quoting one price and then charging you a different price when we are done.

What is the trip charge?

The "trip charge" is only applied if you decline the price for further services. It basically covers your request for having a trained technician, fully stocked vehicle, and the support system behind it coming to your door.

What is the diagnostic fee for?

A diagnostic charge is required for those jobs that need special equipment or procedures that will take time to determine what the real problem is. Not every plumbing problem requires a diagnostic charge.

Why can't your customer service representative or dispatcher answer any of my plumbing questions?

Our office personnel is trained to receive your plumbing / solar requests and turn it over to the most qualified person. They are not trained to solve plumbing problems over the phone.

What is your company's warranty policies?

Plumbing Repairs have a standard 1 year parts and labor warranty. Stoppages have a 30-day, 180-day, and a 1-yr warranty depending on what type of service you would like to have done to your drains. Solar Installations come with the basic 1-yr warranty with limited manufacturers warranties: 6-yr on the tank, 10-yr on the panels.

What is emergency service?

Emergency service is when a plumbing challenge arises that requires the expertise of a qualified technician to relieve the situation outside of normalbusiness hours or the situation requires the immediate attention of the company. Our normal business hours are 7:30AM to 4:30PM every day of the week.